Terms of Service

Last Updated: October 25, 2026

Welcome to Dos Hermanos Authentic Mexican Hot Sauce!

These Terms of Service ("Terms") govern your access to and use of our website, https://authenticmexicanhotsauce.com, and purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms, subject to applicable law.

Please read them carefully.

1. About Dos Hermanos

Dos Hermanos Authentic Mexican Hot Sauce ("Dos Hermanos," "we," "us," or "our") is a small family-owned hot sauce brand rooted in authentic Mexican recipes and traditions.

Our sauces are handcrafted in small batches in Cuernavaca, Mexico, using carefully selected ingredients.

Our online business is operated from Mexico, and orders for U.S. customers are fulfilled from inventory located in the United States.

Our online store is powered by Shopify.

Legal business name: [Dos Hermanos Hot Sauce]

Business address: [2000 Corporate Drive, 918, Ladera Ranch California, 92694, United States]

For customer service, please contact:

Email: hola@authenticmexicanhotsauce.com

Website: https://authenticmexicanhotsauce.com

2. Eligibility and Use of Our Website

By using our website, you represent that you are legally capable of entering into a purchase agreement under the laws applicable to you.

You agree to use our website only for lawful purposes.

You must not:

• Engage in fraudulent transactions.

• Provide deliberately false purchase or account information.

• Attempt unauthorized access to our website or systems.

• Copy, reproduce, or commercially exploit our website content without permission.

• Use our website in a way that interferes with its security or operation.

We may restrict access or cancel fraudulent or unauthorized transactions, subject to applicable law.

3. Product Information

We make reasonable efforts to provide accurate information about our products, including ingredients, bottle sizes, prices, flavor descriptions and availability.

Our hot sauces are handcrafted in small batches. Natural ingredients and production methods may result in minor variations in color, texture, or flavor.

These variations do not alter our obligation to supply products consistent with their descriptions and applicable quality and safety requirements.

Product images are intended to represent the products accurately, although display settings may affect how colors appear on your device.

Food Safety and Allergies

Customers should review product labels and ingredient information before consumption.

If you have allergies, dietary restrictions, or questions about a product's ingredients, contact us before ordering.

Our hot sauces are intended for food consumption and are not marketed as medical treatments or substitutes for medical advice.

Please follow any storage, refrigeration, and use-by instructions provided on the product packaging.

4. Pricing and Payments

All prices displayed on our website are in United States dollars (USD), unless otherwise indicated.

Prices may change without prior notice. However, changes will not affect orders that have already been accepted, except as permitted by applicable law.

Applicable taxes, shipping charges and other fees will be disclosed during checkout before an order is submitted.

Promotional prices and discount codes may be subject to eligibility requirements, expiration dates or other conditions stated with the applicable offer.

Payments are processed through the payment methods available at checkout.

Dos Hermanos does not require customers to provide payment-card information by email or direct message.

5. Orders and Acceptance

After placing an order, you may receive an automated confirmation email acknowledging that we have received your order.

We reserve the right to review orders for availability, payment authorization, fraud prevention and fulfillment eligibility.

An order may be declined or canceled for legitimate reasons, including:

• Product unavailability.

• Inability to ship to the selected destination.

• Suspected fraudulent activity.

• Payment authorization failure.

• Material pricing or listing errors.

If we cancel an order after collecting payment, we will provide an appropriate refund in accordance with applicable law.

If we cannot fulfill an accepted order within the agreed timeframe, we will inform you and provide the applicable options, including cancellation and refund where required.

6. Shipping and Delivery

Our sauces are handcrafted in Mexico and shipped to U.S. customers from U.S.-based inventory.

Available shipping methods, shipping charges, eligible destinations and delivery estimates are described in our Shipping Policy and at checkout.

Free standard shipping is available on eligible orders of $40 USD or more shipped within the contiguous United States, subject to the current terms displayed at checkout.

Shipping times may vary due to order processing, destination, carrier operations, holidays or circumstances outside our reasonable control.

For complete shipping information, visit:

https://authenticmexicanhotsauce.com/policies/shipping-policy

7. Returns, Refunds and Satisfaction Guarantee

We want our customers to enjoy Dos Hermanos with confidence.

Eligible purchases are backed by our 30-Day Love-It-or-Your-Money-Back Guarantee.

If you are dissatisfied with your hot sauce, contact us within 30 days of receiving your order.

Because our products are food items, physical returns are generally not accepted for hygiene and food-safety reasons, except as required by applicable law.

Our satisfaction guarantee does not require customers to return opened bottles.

Refund eligibility, damaged products, incorrect orders and processing timelines are explained in our Return and Refund Policy.

Please review:

https://authenticmexicanhotsauce.com/policies/refund-policy

Nothing in these Terms limits your statutory consumer rights.

8. Order Cancellations and Changes

If you need to modify or cancel an order, email hola@authenticmexicanhotsauce.com as soon as possible.

Orders that have not yet shipped can generally be canceled for a full refund.

Once an order has shipped, cancellation or delivery changes may no longer be possible.

For further details, please refer to our Return and Refund Policy.

9. Promotions and Discount Codes

From time to time, Dos Hermanos may offer promotional discounts, limited-time offers, gifts or special bundles.

Unless explicitly stated otherwise:

• Promotional codes may have expiration dates.

• Offers may be limited to eligible products or customers.

• Certain promotions may not be combined.

• Promotional offers are subject to available inventory.

• Discounts do not apply retroactively to previously completed purchases.

The applicable terms and final price will be disclosed before purchase.

We reserve the right to correct errors or end promotions prospectively, consistent with applicable law and our obligations to customers with accepted orders.

10. Intellectual Property

The Dos Hermanos brand name, logos, product photography, original artwork, recipes presented as website content, written materials and other proprietary website content are owned by or licensed to Dos Hermanos, as applicable.

You may browse our website and share links for personal, noncommercial use.

You may not reproduce or commercially use protected materials without appropriate authorization, except where permitted by applicable law.

11. Customer Reviews and Submitted Content

Customers may choose to submit reviews, photographs, testimonials or other feedback.

By submitting content, you confirm that you have the necessary rights to share it and that it does not knowingly violate applicable laws or third-party rights.

If you authorize us to publish your submitted content, you grant Dos Hermanos a nonexclusive, royalty-free license to display and reproduce that content for the purposes explained at the time of submission, subject to applicable privacy and consumer protection laws.

We do not purchase or require positive reviews.

We may moderate submitted content for spam, unlawful material or other legitimate reasons, but we do not remove genuine negative reviews solely because they are unfavorable.

12. Third-Party Services

Our website uses Shopify and may integrate payment processors, shipping providers, review applications, analytics platforms and other services.

Certain third-party features may be subject to their own terms and privacy policies.

We are not responsible for independent third-party websites that we do not control. However, this does not remove our responsibilities to customers for orders placed with Dos Hermanos.

13. Privacy and Personal Information

We respect the privacy of our customers.

Information collected through our online store is handled in accordance with our Privacy Policy and applicable data protection requirements.

You can review our Privacy Policy at:

https://authenticmexicanhotsauce.com/policies/privacy-policy

Marketing emails are sent subject to applicable consent and unsubscribe requirements.

14. Website Availability

We aim to keep our website accessible and functioning correctly.

However, occasional interruptions may occur because of maintenance, technical issues or third-party service disruptions.

We do not guarantee uninterrupted website availability.

Nothing in this section limits our obligations regarding accepted orders or customers' legal rights.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Dos Hermanos is not responsible for losses arising solely from unauthorized or improper use of our website or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or restricted, including applicable liability for defective products, fraud, gross negligence or statutory consumer remedies.

Our obligations to deliver purchased products, honor applicable warranties and guarantees, and provide legally required refunds remain unaffected.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in our operations, website or legal requirements.

The updated version will be published on this page with a revised effective date.

Changes will not retroactively remove rights associated with orders already accepted.

17. Applicable Law

These Terms are subject to the mandatory consumer protection laws applicable to customers and the business.

Any additional choice-of-law or dispute-resolution provisions must be consistent with applicable law and will be provided if formally adopted by the business.

Nothing in these Terms deprives consumers of protections that cannot legally be waived.

18. Contact Us

If you have any questions about these Terms or an order, please contact:

Dos Hermanos Authentic Mexican Hot Sauce

Email: hola@authenticmexicanhotsauce.com

Website: https://authenticmexicanhotsauce.com

Business address: 2000,Corporate Drive,918, Ladera Ranch California 92694, United States.

Customer service phone: +52 55 49 36 41 82

Made with care. Made for your table.