Refund policy

Refund & Return Policy

Dos Hermanos Authentic Mexican Hot Sauce

Last updated: October 9, 2026

At Dos Hermanos, every bottle is made with love, care, and authentic Mexican flavor. We want you to enjoy our sauces as much as we enjoy making them.

That's why your purchase is backed by our 30-Day Love-It-or-Your-Money-Back Guarantee.

1. Our 30-Day Satisfaction Guarantee

We stand behind the quality and flavor of our sauces.

If you're not satisfied with your Dos Hermanos hot sauce, contact us within 30 days of receiving your order at hola@authenticmexicanhotsauce.com.

We'll help you request a refund of the price paid for the product or bundle covered by your claim.

You don't need to return opened bottles to qualify for our satisfaction guarantee. We may ask for your order details and a brief description of the issue so we can process your request.

2. Returns of Food Products

For food safety and hygiene reasons, we do not accept physical returns of hot sauce products, whether opened or unopened, except where required by applicable law.

This does not affect your eligibility for a refund under our 30-Day Satisfaction Guarantee or your rights concerning damaged, defective, incorrect, or undelivered orders.

Please contact us before attempting to return any product. Do not send products to us without prior authorization.

3. Damaged, Defective, or Incorrect Orders

We carefully prepare our orders, but if something arrives damaged, leaking, broken, defective, or different from what you ordered, we'll make it right.

Please include your order number, a description of the issue, and photos of the product or packaging if available.

If a bottle arrives broken or its seal is compromised, please do not consume the product and we´ll send you a new bottle on your next order.

4. Missing or Undelivered Orders

If your order hasn't arrived, contact us so we can review its tracking and delivery status.

If an order is lost in transit or cannot be delivered, we'll work with you to resolve the situation through a replacement or refund, as appropriate.

If we cannot ship your order within the promised shipping timeframe, you may choose to accept the delay or cancel for a full refund, as required by applicable law.

5. Refund Processing

Once your refund is approved, we'll issue it to your original payment method whenever possible.

We aim to process approved refunds within 5 business days. Your bank or payment provider may require additional time—often 5–10 business days—to display the credit.

For satisfaction-guarantee claims, the refund covers the amount paid for the eligible product or bundle, including applicable product discounts. Optional expedited shipping fees are generally not refundable unless the issue was our error or applicable law requires otherwise.

If you haven't received your approved refund after 10 business days from issuance, please contact us.

6. Order Cancellations

If you need to cancel an order, email us as soon as possible.

Orders that have not yet shipped can generally be canceled for a full refund. Once an order has shipped, we may not be able to cancel the shipment.

7. How to Request a Refund

Email hola@authenticmexicanhotsauce.com with the subject line Refund Request — Order #[Your Order Number].

Include your order number, the email address used at checkout, and a brief description of your concern. If your products were damaged or incorrect, photos are helpful but not mandatory.

Our team will review your request and explain the next steps.

8. Your Consumer Rights

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.

Contact Us

Dos Hermanos Authentic Mexican Hot Sauce

Email: hola@authenticmexicanhotsauce.com

Website: https://authenticmexicanhotsauce.com

Made with love. Rooted in family. Proudly Mexican.